Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We are not responsible for any return shipping cost in case that you are not completely satisfied with your purchase or you place a wrong order after you have received it. If you insist on returning the item, you can contact us via e-mail at info@goberlo.com to state your return reason and request a return label. Our customer care team will inform you of the shipping cost. When the item is delivered to us, you can request a refund. 

Products that have been assembled/used CANNOT be returned, unless the defect cannot be detected until the product has been assembled/used. When you need to request a return/exchange, please DO NOT send the product back until you first contact us and receive a Return Label and form with the return instructions. We reserve the right to charge a restocking fee equals to 10% of the purchase price for returns that are requested late, opened, damaged or missing parts.


To start a return, you can contact us at info@goberlo.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. All returns will be subject to a 10% restocking fee.

You can always contact us for any return question at info@goberlo.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards. 

Items Lost/Stolen

We rely on FedEx, UPS, Amazon, and other carriers for our shipments to arrive securely. Upon confirmation of delivery we will not be responsible for lost or stolen packages. We will provide the tracking number if this circumstance arises, and the customer may reach out to FedEx Amazon or Canada Post for further information. 


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.